Shipping policy

VALHALLA TACTICAL & OUTDOOR

The following information outlines our Shipping Policy. This Shipping Policy relates to the purchase of any goods or services online via our website www.valhallatactical.com.au or the Valhalla Tactical Shop App.

Domestic Shipping Policy

Valhalla Tactical uses StarTrack Express and Australia Post for domestic shipping.

We use Startrack Express for all our residential deliveries. We recommend entering a residential address when ordering for the fastest shipping transit time. Deliveries to PO Boxes, Parcel Lockers, and Post Offices will experience longer shipping periods as we are unable to use our express service.

Shipment Processing Time

Our order fulfilment team endeavours to fulfill your order as soon as possible. However, our online store draws stock from all our retail locations and several warehouses across Australia. Therefore, please allow for a processing period of typically 3 – 7 business days. This processing period includes the time it may take for us to transfer stock from other locations to our main distribution centre in Brisbane (if the stock is not already on hand in our distribution centre). Once we have gathered all your items, we will then dispatch the order.

Orders are not processed, shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, processing times and dispatch dates may be slightly delayed. Peak times with high density of order traffic may include, but are not limited to: EOFY, Black Friday, 5.11 Days Sale, Christmas and periods around major Defence exercises such as Talisman Sabre.


Domestic Shipping Rates

The Standard Shipping charges for your order are flat rates and are displayed at checkout.
Orders under $200 incur a $15 standard shipping fee. Orders over $200 in value receive free shipping in Australia – exclusions apply to heavy or oversized items, see below.

Order Value

Cost

Orders under $200

$15.00

Free Shipping (Orders over $200)*

Free

*See the heavy and oversized items section

Free Delivery

Free delivery excludes bulky items, which, unless otherwise noted on our website, means any item or items that exceed 5 kg in weight or 0.06 m³ in volume.
The free delivery offer does not apply to areas outside Australia. We reserve the right to withdraw our free delivery offer at any time. You must fulfil the conditions precedent to obtain the offer (i.e. the minimum order amount).

Extra Heavy, Oversized and Bulky Products                

Select products are considered bulky and oversized. These products must travel by road and cannot be sent by air or express. Therefore, these products incur an additional charge that is calculated and displayed at checkout.

These items include, but are not limited to:

·           5.11 SOMS 3.0 Duffle Bag

·           Tasmanian Tiger Mil Transporter

·           5.11 Mission Ready 3.0

·           5.11 Cams 3.0

·           Armor Australia Rubber Training Plate

·           5.11 Weight Vest Plate
 
If you are ordering bulky items and wish to include other products that are required urgently, we recommend splitting your order so that the smaller items are not subject to road freight delay.

Dangerous Goods

Due to health, safety and transport regulations, we are unable to ship items considered as dangerous goods. These include aerosols and gas canisters. Items such as Bushman’s Insect Repellent Aerosols and Jetboil Fuel can only be purchased online as a Local Pick Up for collection from one of our Valhalla Tactical Retail Stores.

Age Verification

Due to 2024 legislative changes in Queensland, Australia (where our main distribution centre is based), we are now legally required to verify that customers are 18 years of age or older when purchasing products that contain a blade. All customers who purchase a bladed item from our website consent to a request of proof of age. An email will be sent to you with instructions to complete the verification process (i.e., a photo of your ID or Driver’s License). All orders with a bladed item will be placed on hold until we can verify the purchaser's age. Failure to submit the appropriate documents will result in the order being cancelled and refunded. Once a customer has been age verified, their profile will be updated, and they will no longer have to undergo the age verification process for any future orders. If you do not wish to verify your identification information online, you are welcome to present your ID at any of our physical retail stores around Australia.

Delivery to Defence Personnel on Military Bases

When delivering to Military Bases, your delivery address must be correctly addressed to your base with your military unit number and building number. Failure to do so will cause your parcel to be rejected by the on-base Post Office, and it will be returned to the sender. If your parcel is rejected, you will be liable for the cost to resend it to you with the correct address. Please be as detailed as possible in the special-order notes.

Addressing Guidelines:

Address Format

Correct Addressing

Incorrect Addressing

Recipient’s name

PTE 831213 Mike Moore

Major Mike Moore

Gallipoli Barracks

Company (Base name)

Gallipoli Barracks

Address line 1 (Base address)

168 Lloyd Street

Address line 2 (Unit Number if applicable also Building Number)

6RAR BCOY (unit number), 1/68 Lavarack Parade (building number)

Major Mike Moore

Gallipoli Barracks

168 Lloyd Street

ENOGGERA QLD  4051

 

Suburb, state and postcode (base location)

Enoggera, QLD  4051

 

Examples at checkout:


Gallipoli Barracks

Country / Region: Australia
Company: Gallipoli Barracks
Address: 168 Lloyd Street
Address line 2: 6RAR BCOY (unit number), 1/68 Lavarack Parade (building number)
City: Enoggera
State: Queensland
Postcode: 4051

Lone Pine Barracks

Country / Region: Australia
Company: Lone Pine Barracks
Address: 358 Range Road
Address line 2: 7RAR BCOY (unit number), Building O746 Coral Pl (building number)
City: Singleton Military Area
State: New South Wales
Postcode: 2331

Lavarack Barracks

Country / Region: Australia
Company: Lavarack Barracks
Address: 50-354 University Road
Address line 2: 3CER(unit number), Townsville Milpo(building number)
City: Murray
State: Queensland
Postcode: 4814

Bridges Barracks

Country / Region: Australia
Company: Bridges Barracks
Address: Shop 11/1 Labuan Road
Address line 2: (unit number), (building number)
City: Puckapunyal
State: Victoria
Postcode: 3662

Simpson Army Barracks

Country / Region: Australia
Company: Simpson Army Barracks
Address: 200 Greensborough Road
Address line 2: (unit number), (building number)
City: Macleod
State: Victoria
Postcode: 3085

Borneo Barracks

Country / Region: Australia
Company: Borneo Barracks
Address: 10046 New England Hwy
Address line 2: (unit number), (building number)
City: Cabarlah
State: Queensland
Postcode: 4352

 

Changing Delivery Addresses, Missed Deliveries and Redelivery (Return to Sender):

If you discover an error with your shipping address or need to alter the delivery destination due to delays or other, we ask that you contact our warehouse staff on 07 3706 0817 – opt 1 and advise them of the correct delivery details as soon as possible. We must be notified of these changes prior to your order being dispatched. Redirections, once your parcel is in transit, may not be possible.

Once a parcel is on its way, our system will generate an email advising you of the shipping method used and its associated tracking number, where available. At this point, Valhalla Tactical can no longer make changes to the order or delivery address. However, you, as the receiver, can contact the courier provider to redirect the parcel at your discretion.

If a consignment is returned to us as undeliverable (RTS - return to sender) and requires re-delivery, the customer will be required to pay the associated amount. Valhalla Tactical is NOT responsible for covering these additional charges. The customer is still responsible for the original freight charges, and we are unable to offer a refund for the cost.

Authority to Leave:

If no one is present to accept your order at the time of delivery and you have selected “No Authority to Leave” as the shipping option, the courier generally leaves a calling card requesting you contact them to arrange a re-delivery or pickup at the nearest Post Office.

If you have selected ‘Authority to Leave’ and added delivery notes, then, whenever possible, the courier will leave your parcel in the directed location. If your order does not have delivery notes or the directed location is inaccessible, the courier will leave your parcel in a reasonably safe place, to the best of their ability.

Risk of Loss:

Valhalla Tactical accepts no responsibility for damaged, lost, or stolen goods after our courier has completed the delivery. It is the customer's responsibility to ensure that accurate and specific delivery notes are added to the order, if required. All items purchased from Valhalla Tactical are made under the shipment contract. This means that the risk of loss and title for such items is passed to the customer once the courier has collected the package from our distribution centre. If you have selected ‘Authority to Leave’, you accept responsibility for the items to be left at your nominated address.

Customers who elect to have goods delivered to an address where the goods may be accepted or signed for by a 3rd party (i.e. post office, workplace, hotel, office building reception) accept all responsibility for the location and recovery of the goods once the carrier has reported delivery to that address.

In the unlikely event of your parcel being lost in transit or stolen, please contact Startrack or Australia Post. Afterward, please notify our warehouse staff at Valhalla Tactical, and we will contact the shipping courier to lodge an investigation. The courier will determine if your parcel has been either stolen or lost in transit. 

Damaged on Delivery:

If a product arrives damaged, please contact our warehouse team.

Please provide us with:

  • Photos of the damage sustained on the item.
  • The packaging that it arrived in.

We will assess the damage and, depending on the cause and whether the damage is major or minor, you may be entitled to a refund or replacement. 

Before returning the product to us, please take a photo of the damage for your own records. 

International Shipping Policy

We currently ship to select international countries. Shipping rates and delivery times vary by destination and will be calculated at checkout.

We use Australia Post to send international packages and are transferred to the local postal authority of the destination country upon arrival, e.g. USPS or NZ Post.

Customs, Duties, and Taxes

Valhalla Tactical is not responsible for any customs or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number. The tracking number will be active within 24 hours.

Damages

Valhalla Tactical is not liable for any products damaged or lost during transit. 

Contact Us

If you require a quote for bulk quantities or shipping for multiple larger items for government or law enforcement agencies, please contact via the agency section on the contact page or email gov@valhallatactical.com.au